Thank you for choosing tuckcove.com. We hope you are satisfied with your purchase of sheets, fitted sheets, and duvet covers. If you are not satisfied with your order, you can apply for a return or refund according to the following policy.

  1. Return Period

You can contact us to request a return within 30 days of receiving the goods.

Return requests submitted after 30 days may not be accepted unless otherwise stipulated by applicable law.

Please contact us before requesting a return. We do not recommend sending the goods back without receiving return instructions.

  1. Return Conditions

To meet return requirements, the goods generally need to meet the following conditions:

The goods should be unused.
The goods should be in their original condition.
The goods should not have obvious stains, damage, or signs of unusual use.
The original packaging and related accessories should be retained if possible.
Valid order information should be provided.

Bedding is a product that comes into direct contact with the body. If the goods have been used, washed, or are in a condition that affects resale, they may not be accepted for return.

  1. Product Quality Issues or Wrong Item Received

If you receive a product with quality issues, that does not match your order, or the wrong item, please contact us within 7 days of receiving the product.

Please provide your order number, a description of the problem, and clear photos of the product so we can verify the situation.

If it is confirmed to be a product quality issue or a wrong item shipped, we will provide a replacement, refund, or other appropriate solution depending on the specific circumstances.

  1. Returns for Non-Quality Reasons

If you wish to return an item due to incorrect size selection, a change of mind about purchasing, or other personal reasons, you can apply for a return if it meets the return conditions.

Unless otherwise stipulated by applicable law, return shipping costs for non-quality reasons are usually borne by the customer.

  1. Refund Processing

After the returned item arrives, we will conduct the necessary inspection.

If the return meets the refund conditions, we will process the refund within 3–5 business days after confirming the return.

Refunds are usually credited to the original payment method used when you placed the order. Actual arrival time may be affected by the processing time of banks, credit card institutions, or payment service providers.

  1. Refund Not Received

If your refund has shown as processed but you haven’t received payment, please contact your bank or payment service provider first.

  1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet entered the processing or delivery stage, we will do our best to assist with cancellation based on the actual situation. Once the order has been processed or delivered to the carrier, it may not be possible to cancel it directly. In this case, you can apply for a return according to our return policy.