Welcome to tuckcove.com. We value your privacy and are committed to handling the information you provide when using this website and purchasing sheets, fitted sheets, duvet covers, and other products in a reasonable and transparent manner.

This Privacy Policy explains what information we may collect, how we use it, and how you can manage your personal information.

  1. Information We Collect

When you browse the website, create an order, contact us, or use our services, we may collect the following information:

Name
Shipping address
Billing address
Email address
Phone number
Order and purchase history
Shipping and logistics information
Inquiries, feedback, or other content you voluntarily submit to us
Technical information related to website access and your device, such as browser type, device type, and IP address

We collect information only to the extent necessary to provide the website services and process related business.

  1. How We Use Personal Information

We may use the information we collect to:

Process and fulfill your orders

Arrange product delivery

Provide order status and logistics notifications

Process returns, refunds, and after-sales requests

Respond to customer inquiries

Improve website functionality and shopping experience

Maintain website security and prevent unauthorized activities

Fulfill obligations required by applicable laws and regulations

We will not use personal information for purposes unrelated to the purpose for which it was collected, unless permitted by law or you otherwise consent.

  1. Payment Information

Online payments may be processed by third-party payment service providers. To protect your payment information, we do not store complete bank card numbers or credit card security verification codes in our own systems.

Payment service providers may process related payment information in accordance with their own privacy policies and security standards.

  1. Information Sharing

Where necessary to provide website and order services, we may provide limited information to relevant service providers, such as:

Payment processing service providers

Shipping and logistics service providers

Website hosting and technology service providers

Website security and maintenance service providers

Government or law enforcement agencies required by laws and regulations

We will not sell your personal information.

We will not sell or rent your personal information for unrelated third-party marketing purposes.

  1. Cookies and Similar Technologies

This website may use cookies or similar technologies to help the website function properly, remember your settings, understand website usage, and improve website functionality.

You can manage or delete cookies through your browser settings. However, if some cookies are completely disabled, some website functions may not work properly.

  1. Data Security

We take reasonable technical and administrative measures to protect personal information and reduce the risk of unauthorized access, use, modification, or disclosure.

However, no internet transmission or electronic storage method can guarantee absolute security, therefore we cannot guarantee that information will not be affected by security risks in all circumstances.

  1. Information Retention

We will retain personal information as needed for order processing, customer service, business operations, and applicable laws and regulations.

When personal information no longer has a reasonable business or legal necessity for retention, we will delete, anonymize, or otherwise appropriately process the relevant information in accordance with applicable regulations.

  1. Third-Party Websites

This website may contain links to third-party websites or services. Third-party websites have their own privacy policies and data processing methods.

When you visit a third-party website, please review its respective privacy policy. We are not responsible for the privacy practices of third-party websites.

  1. Children’s Privacy

This website is intended for general consumers and does not primarily serve children.

If we discover that a child’s personal information has been collected without proper authorization, we will take reasonable steps to process the relevant information, as required by applicable law.

  1. Your Privacy Rights

Depending on applicable laws in your region, you may have some or all of the following rights:

Request access to your personal information held by us

Request correction of inaccurate information

Request deletion of personal information

Request restriction or objection to certain information processing

Request a copy of your personal information

Withdraw previously provided consent (where applicable)

Complain about the processing of personal information

Specific rights may vary by region.

To protect customer accounts and personal information security, we may need to verify your identity before processing your request.