Welcome to tuckcove.com. We offer product shipping services within the United States and to some international destinations. This shipping policy explains order processing, shipping methods, shipping times, and related matters for international orders.

  1. Order Processing

Once your order is successfully submitted and payment is completed, we will begin preparing your order.

Generally, orders will be processed and shipped within 1–3 business days. Weekends and public holidays may not be included in order processing time.

After your order is shipped, you will usually receive relevant tracking information to check its delivery progress.

  1. Shipping within the United States

Orders within the United States may use different carriers depending on the shipping address, package size, weight, and actual delivery arrangements. Delivery is expected within 3–5 business days.

We may use logistics services including the following carriers:

USPS
UPS
FedEx
DHL

The specific carrier may be arranged based on the actual situation of the order.

Actual shipping times within the United States are typically affected by delivery area, carrier, weather, holidays, and other shipping factors. Therefore, the shipping times provided on the website are estimates only and do not constitute a guarantee of delivery.

  1. International Shipping

We offer delivery services to some international regions. Expected delivery time is 7-14 business days.

International orders may use international shipping services such as DHL, UPS, FedEx, and USPS, depending on the destination and logistics arrangements. The scope of international services and shipping times vary among different carriers.

International order shipping times are typically affected by the following factors:

Receiving country and region
International shipping arrangements
Customs clearance
Local delivery network
Weather and holidays
Destination local regulations

Therefore, international shipping times are estimates only, and actual arrival times may vary.

  1. Customs Duties and Import Fees

International orders may be subject to customs regulations of the receiving country or region.

Depending on the relevant regulations of the destination country, orders may incur import duties, value-added tax, customs clearance fees, or other local taxes.

Unless otherwise stated on the order page or by us, these fees are generally not included in the price of the goods or basic shipping costs and may be borne by the recipient.

International parcels may require customs declaration information, the specific requirements of which depend on the destination country and local customs regulations. Both USPS and DHL state that international parcels may involve customs declarations and import duties.

  1. Tracking

After your order is shipped, we will provide tracking information when available.

You can use the tracking number to check the status of your package.

Please note that tracking information may take some time to appear or update immediately after shipment.

  1. Address Information

Please ensure your name, street address, city, state/province, postal code, and contact information are accurate when placing your order.

If a package is returned due to an incorrect, incomplete, or undeliverable address provided by the customer, reshipment may be required, and additional shipping costs may apply.

  1. Delivery Delays

While we strive to process orders according to normal procedures, delays beyond our control may occur during transit, such as:

Inclement weather
Peak holiday season
Carrier operational adjustments
Customs inspection or clearance delays
Traffic or transportation network disruptions
Local delivery issues
Other unforeseen circumstances

In such cases, actual delivery time may exceed the estimated time.

  1. Package Shows Delivered but Not Received

If the tracking information shows your package has been delivered but you cannot find it, please first check the area around your delivery address, a secure storage area, and whether anyone living with you or a neighbor has received it on your behalf.

If you still cannot find it, please contact us immediately with your order number and tracking number. We will assist you in locating the package based on the specific circumstances.

  1. Damaged Package

If you receive a package with obvious shipping damage, please contact us as soon as possible.

We recommend that you retain photos of the goods, packaging materials, and related items so that we can verify and handle the situation accordingly.